Privacy Policy

Last Updated: May 08, 2025

At DollarX, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our platform for international payment solutions in Bangladesh, including services like managing Facebook ad payments, hosting fees, overseas tuition payments, and US bank account services. By using DollarX, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information to provide seamless and secure payment services:

  • Personal Information: When you sign up or use our services, we may collect your name, email address, phone number, date of birth, and government-issued identification (e.g., NID or passport) to verify your identity and comply with Bangladeshi regulations.
  • Financial Information: Details such as bank account numbers, payment card information, or US bank account details (if applicable) to process international transactions, dollar payments, or tuition fees.
  • Transaction Data: Information about your payments, including amounts, recipient details (e.g., Facebook, GoDaddy, Alibaba, or universities in Canada, US, UK, Turkey, or Malaysia), and transaction history.
  • Usage Data: We collect data on how you interact with our platform, such as IP address, device information, browser type, and pages visited, to improve our services.
  • Communication Data: Records of your interactions with our support team, including emails, chats, or calls, to assist with your queries.

2. How We Use Your Information

We use your data to:

  • Process and facilitate international payments, such as Facebook ad payments, hosting fees, online purchases, and overseas tuition fees for Bangladeshi students.
  • Verify your identity and ensure compliance with local and international financial regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Provide US bank account services for seamless global transactions.
  • Improve our platform’s functionality, security, and user experience.
  • Communicate with you about your account, transactions, or updates to our services.
  • Detect and prevent fraud, unauthorized access, or other illegal activities.

3. How We Share Your Information

We do not sell your personal information. We may share your data only in the following cases:

  • With Service Providers: We work with trusted third-party partners (e.g., banks, payment processors, or universities) to process transactions, verify identities, or ensure compliance with regulations.
  • For Legal Compliance: We may disclose your information to comply with Bangladeshi laws, international regulations, or legal requests (e.g., court orders or government inquiries).
  • For Security: To protect DollarX, our users, or the public from fraud, abuse, or illegal activities.

4. Data Security

We prioritize the security of your information:

  • We use encryption (e.g., SSL/TLS) to protect data during transmission.
  • Your financial details are stored securely using industry-standard protocols.
  • Access to your data is restricted to authorized personnel only.
  • We regularly monitor our systems for vulnerabilities to ensure a safe experience.

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

As a DollarX user, you have the following rights:

  • Access and Update: You can view or update your personal information by logging into your account or contacting us.
  • Delete: You may request the deletion of your data, subject to legal or regulatory requirements (e.g., transaction records must be retained for compliance).
  • Opt-Out: You can opt out of marketing emails by clicking the “unsubscribe” link in our communications.
  • Consent Withdrawal: You can withdraw consent for non-essential data processing, though this may limit your ability to use certain services.

6. Data Retention

We retain your personal information only as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. For example, transaction records may be kept for up to 5 years to comply with Bangladeshi financial regulations. After this period, we securely delete or anonymize your data.

7. International Data Transfers

Since DollarX facilitates international payments, your data may be transferred to and processed in countries outside Bangladesh, such as the US, Canada, or the UK, where our partners or servers are located. We ensure these transfers comply with applicable data protection laws and use safeguards like standard contractual clauses.

8. Cookies and Tracking

We use cookies to enhance your experience on our platform:

  • Essential Cookies: Required for basic functionality, like logging in or processing payments.
  • Analytics Cookies: Help us understand how users interact with our site to improve our services.
  • Advertising Cookies: Used to show relevant ads about DollarX services.

You can manage cookie preferences through your browser settings, but disabling essential cookies may affect your ability to use our platform.

9. Third-Party Links

Our platform may contain links to third-party sites (e.g., Facebook, Amazon, or GoDaddy). We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing your information.

10. Children’s Privacy

DollarX services are not intended for users under 18 years of age. We do not knowingly collect data from children. If we learn that a child’s data has been collected, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. We will notify you of significant updates via email or a notice on our platform. Your continued use of DollarX after such changes indicates your acceptance of the updated policy.

Contact Us

We’re here to assist with your international payment needs in Bangladesh. Get in touch with DollarX today!

  • Only WhatsApp: 01886884410
  • Hotline: 01511446699
  • Contact Email:
  • Address: House# 23, Road#10, Sector# 06, Uttara, dhaka.
  • Business Hours: 24/7 Support

Have questions about Facebook ad payments, overseas tuition fees, or setting up a US bank account? Contact us now for fast, reliable support!